FAQs

Please allow 3 - 5 business days for processing and production before your order is shipped out.

U.S.A and Canada Orders: Shipped via Canada Post, USPS or FedEx with an average transit time of 7 - 12 business days.

International Orders: Average shipping time is between 8 - 14 business days depending on the fulfillment center.

We appreciate your understanding and patience regarding shipping times and potential delays.

Shipping Delays

Please note that circumstances beyond our control such as pandemics, natural disasters, holidays, and weather conditions may cause shipping delays. While most packages arrive on time, unforeseen delays may occur.

Tracking Information

 We provide tracking for every order. You will receive tracking details once your product has been shipped. For assistance with tracking your order, visit our website's track your order page.

Orders can be cancelled penalty-free within 24 hours of creation. To cancel, please email us at innovexworld@gmail.com with the subject line "CANCEL MY ORDER."

Incorrect Address 

If you've entered an incorrect address, notify us immediately via email. We can correct the address within 24 hours of order placement. Once shipped, address changes are not possible.

 Carriers typically make two delivery attempts before returning a package.

Damaged Items 

In the event of damaged items, please contact us with your order number and a picture of the damaged product. We'll promptly send a replacement at no additional cost.

Unanswered Questions 

If you have any unanswered questions, please reach out to us. We strive to respond within 24 hours to assist you.

Your satisfaction is our priority at Innovex.